We ask for a vehicle, an address, and a phone number so we can fit your glass. This page explains exactly what happens to that information, including how text messaging consent works and how to stop it.
This policy applies to Dealer Auto Glass of Tucson and to this website. It covers information you give us when you request a quote, book an appointment, call or text us, or use the site. If you have a question about anything here, call us at (520) 300-8531 and ask.
We collect only what we need to quote a job, schedule it, and stand behind the work afterwards. In practice that means:
Your information is used to prepare and send quotes, confirm and schedule appointments, dispatch a technician to the correct address, order the correct glass for your vehicle, file and follow up on insurance claims at your request, take payment, honour warranty work, and respond when you contact us.
We may also use it to send you service messages about a job in progress, and to keep a record of work performed so that a future warranty claim can be verified against the original installation.
When you give us your mobile number and agree to be contacted by text, we may send messages relating to your quote or appointment. These include quote responses, appointment confirmations, arrival windows, technician on the way notices, and follow up about completed work.
If you ask us to handle an insurance claim, we share the details necessary to file and settle that claim with your carrier and, where the carrier uses one, with the third party glass claims administrator they have appointed. This typically includes your name, policy number, vehicle, the damage, and the work performed. We do not share your insurance information for any other purpose.
We do not sell your personal information. We share it only with parties who need it to deliver the service you asked for, and only to the extent they need it. Those are:
This site uses cookies and similar technologies to keep it working properly and to understand in aggregate how visitors use it, such as which pages get read and where visitors arrive from. You can block or delete cookies in your browser settings. Doing so may affect how parts of the site behave but will not stop you contacting us.
Job records are kept for as long as we may need them to honour the workmanship warranty on your installation, and for as long as required for tax and accounting purposes. Quote enquiries that never became jobs are kept for a limited period and then removed. If you want your information deleted sooner, contact us and we will do so where we are not required to retain it.
You can ask us what information we hold about you, ask us to correct anything inaccurate, ask us to delete information we are not required to keep, and opt out of marketing contact at any time. Call (520) 300-8531 or use our contact page and tell us what you would like done.
We take reasonable steps to protect the information we hold, including limiting access to staff who need it and using reputable providers for payment and scheduling. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet, but we do not ask for sensitive information by email and you should never send payment card details that way.
This site and our services are intended for adults arranging work on a vehicle. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will remove it.
If we change how we handle information, we will update this page. Continuing to use the site or our services after a change means you accept the updated policy.
Questions about privacy, your information, or text messaging can go to Dealer Auto Glass of Tucson on (520) 300-8531, or through the contact page. A person answers, and they can reach whoever needs to deal with it.
Give us the vehicle and the address and we will bring the glass to it. Mobile service across Tucson and Pima County at no extra charge.